The little details
Shipping & Returns
Thoughtfully created. Carefully delivered.
At Sol Y Luna Coastal, many of our pieces are made especially for you. From personalized boat stationery to watercolor coastal home portraits and meaningful keepsakes, every custom creation deserves careful attention.
The following policies explain what to expect when commissioning or purchasing a personalized product.
1. Personalized Orders
Custom products are created using photographs, names, locations, design preferences, and other information provided or approved by the customer.
Before production, customers will receive the applicable design details and an opportunity to review a digital proof when included in the agreed scope of work.
Customers are responsible for reviewing spelling, names, dates, addresses, artwork placement, and other personalization details carefully before providing final approval.
2. Design Approval
Once a final design proof has been approved and the order has entered production, further changes may not be possible.
Additional revisions requested after approval may require a separate fee and may affect the estimated delivery schedule.
We will communicate the applicable revision allowance and approval process before accepting a custom order.
3. Production & Shipping
Our personalized items are produced to order. Production schedules vary according to the product, customization requirements, and printing partner.
Estimated production and shipment dates will be communicated before an order is finalized. Shipping charges and available delivery methods will also be disclosed before payment is accepted.
Delivery estimates are not guaranteed arrival dates unless expressly confirmed in writing.
If we are unable to ship within the applicable promised period, we will provide the cancellation, refund, or delay-consent options required by law.
4. Returns & Exchanges
Because personalized and made-to-order products are created for an individual customer, we generally cannot accept returns or exchanges for changes of mind, incorrect customer-provided information, or preferences that differ from an approved design proof.
This policy does not limit any rights or remedies available under applicable consumer protection laws.
Non-personalized products, if offered, may be subject to separate return terms disclosed before purchase.
5. Damaged, Defective, or Incorrect Orders
We want every order to arrive as intended. If your item arrives damaged, has a production defect, or differs materially from the approved design, please contact us promptly through our Contact page.
When possible, include your order details and clear photographs of the item and packaging.
We will review the issue and arrange an appropriate remedy, which may include correction, replacement, or refund, consistent with applicable law.
Nothing in this policy excludes legally required remedies for defective or nonconforming merchandise.
6. Cancellations
Cancellation requests should be submitted as soon as possible.
For commissioned artwork, any applicable design fees or charges for work already performed will be explained before the commission is accepted.
Once custom production begins, cancellation may no longer be available except where required by law or otherwise agreed in writing.
7. Color & Product Variations
Colors may vary slightly between digital screens and printed products. Paper texture, fabric characteristics, printing methods, and product dimensions may also affect the finished appearance.
Illustrative photographs and product mockups demonstrate design possibilities. Actual materials, specifications, and included items will be confirmed when placing an order.
8. Questions About Your Order
For questions about personalization, shipping, or an existing order, please reach out through our Contact page.
These policies apply subject to applicable law and any additional terms expressly agreed upon for a particular order.
